The evolving customer
Understand how customer needs evolve and adapt the in-store experience accordingly.
3 min
Onboarding
New sales advisor onboarding
Everything a new sales advisor needs to know for their first days in store. Short format, ready to assign from day one.
1h09 5 modules
Course structure
- 2 modules
Chapter 1
Discovering the company
- 1
Welcome aboard
The brand's history, mission and values in 10 minutes.
12 min
- 2
Who's who
Who does what in the organization: who to turn to for what.
15 min
- 3 modules
Chapter 2
Finding your feet
- 3
The store tour
Locate the zones, the stockroom and the key areas of the store.
10 min
- 4
Everyday tools
Till, terminal, internal app: get hands-on with the tools in 30 minutes.
18 min
- 5
The first selling gestures
The 5 gestures to master from your very first day in store.
14 min