In-store management

Course structure

• Chapter 1

  Stepping into the role and establishing your leadership

  5 modules
• 1

  The role of the store manager

  Understand the key missions and responsibilities of a store manager today.

  12 min

• 2

  Being a leader, part 1

  Lay the foundations of your leadership: vision, leading by example and legitimacy.

  15 min

• 3

  Being a leader, part 2

  Embody your leadership every day and rally your team around a shared direction.

  10 min

• 4

  Being a leader, part 3

  Grow your leadership over time, including in difficult moments.

  18 min

• 5

  Skills quiz 1

  Validate what you learned in the chapter on the role and leadership.

  14 min

• Chapter 2

  Energizing your team and recognizing performance

  4 modules
• 6

  Running a morning brief

  Structure a short, punchy team brief to kick off the day with clear goals.

  20 min

• 7

  Running a challenge

  Launch and pace a team challenge to boost engagement and performance.

  16 min

• 8

  Giving praise

  Recognize your team's wins with sincerity to strengthen motivation.

  11 min

• 9

  Skills quiz 2

  Validate what you learned in the chapter on team energy and recognition.

  13 min

• Chapter 3

  Correcting, motivating and delegating day to day

  4 modules
• 10

  Leading a corrective conversation

  Address a behavior fairly to correct it without damaging the relationship.

  17 min

• 11

  Motivating a sales advisor and delegating: motivation

  Identify each sales advisor's own motivation levers to keep them engaged over time.

  9 min

• 12

  Motivating a sales advisor and delegating: delegation

  Delegate effectively to empower your sales advisors and help them grow.

  19 min

• 13

  Skills quiz 3

  Validate what you learned in the chapter on correcting, motivating and delegating.

  22 min

• Chapter 4

  Coaching your sales advisors and steering performance

  4 modules
• 14

  Coaching on a sale

  Support a sales advisor in a real situation to help them improve, sale after sale.

  8 min

• 15

  Managing KPIs

  Read and steer your key indicators to turn them into concrete levers for action in store.

  12 min

• 16

  Managing your time

  Organize your priorities as a manager to stay effective without getting overwhelmed.

  15 min

• 17

  Skills test 4

  Validate all the skills acquired throughout the manager learning path.

  10 min